At lotchuot, we value our customers and want you to be satisfied with your purchase. Please read our return policy carefully to understand the guidelines for returns and refunds.
Non-Returnable Items:
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Personalized mouse pads are made to order and cannot be returned. Please ensure that you carefully review the images and details of your custom design before placing an order.
Order Confirmation:
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If you have any concerns or questions about your design, please contact us before your order is printed. Once we begin the printing process, the order is considered final.
Returns Due to Manufacturer Error or Misdescription:
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We offer returns if the item has a defect caused by the manufacturer or if the product is not as described. Please contact us within 7 days of receiving the product to initiate a return or exchange.
Refunds:
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Refunds will be processed within 7 days after the error has been confirmed. Please ensure that the item is returned in its original condition before a refund is issued. The personalized nature of our products means that each mouse pad is a unique creation designed specifically for you. The mouse pads are made from high-quality materials, providing a durable surface that enhances your desk setup while also offering comfort and functionality for long hours of use. The print quality is vibrant and clear, ensuring that your custom design is displayed beautifully.
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Please note that any damage resulting from misuse or mishandling will not qualify for a refund. Items should be returned in their unused and original condition, including all packaging and accessories.
Shipping Fees:
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Please check the shipping fees before placing an order. Shipping costs are non-refundable unless there is an error on our part or a defect in the product.
Thank you for choosing lotchuot. We appreciate your understanding and cooperation in making sure your custom mouse pad is exactly what you want.