At lotchuot, we value every customer and want you to be completely satisfied with your purchase. Please review our return policy to understand how returns and refunds are handled.
Non‑Returnable Items:
- Personalized mouse pads are made to order and cannot be returned. Be sure to double‑check your artwork and details before placing an order.
Order Confirmation:
- If you have questions or concerns about your design, contact us before printing begins. Once printing starts, the order is final.
Returns for Manufacturer Error or Misdescription:
- Returns are accepted for manufacturing defects or if the product differs from its description. Notify us within 7 days of delivery to arrange a return or exchange.
Refunds:
- After the issue is confirmed and the item is returned in its original condition, refunds are processed within 7 days.
- Damage caused by misuse or mishandling is not eligible for a refund. Items must include all original packaging and accessories.
Shipping Fees:
- Shipping costs are non‑refundable unless the return is due to our error or a confirmed defect.
Thank you for choosing lotchuot. We appreciate your understanding and cooperation.