Shipping Policy

We are committed to delivering your order efficiently and securely. Please review the details of our shipping policy below.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT+7) from Monday to Saturday will be processed starting the same day.
Orders placed after 5:00 PM or on Sundays and public holidays will be processed on the next business day.

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1. Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Custom-made or high-volume orders may take slightly longer — we will notify you if applicable.

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2. Shipping Fees

We offer flat-rate domestic shipping of 30,000 VND per order, regardless of quantity or weight.

Note: We currently only ship within Vietnam.

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3. Delivery Time

Once shipped, orders typically arrive within:

• 1–2 business days for major cities

• 2–3 business days for other provinces or rural areas

Please allow extra time during public holidays or deliveries to remote locations.

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4. Shipping Carriers

We work with trusted local carriers such as GiaoHangNhanh, Viettel Post, and others to ensure reliable and trackable delivery.

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5. Order Tracking

Once your order is shipped, a tracking number will be sent to your email or phone number.
You can track your shipment via the carrier’s official website.

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6. Shipping Issues

If your package is delayed, lost, or arrives damaged, please:

• Contact us within 3 days of delivery

• Provide your order number and photos (if damaged)

We will investigate and offer a resolution (reship or refund, if applicable).

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7. Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.