At lotchuot, we want your shopping experience to be as smooth and efficient as possible. Below is a breakdown of our shipping process and timelines, with details on various situations to ensure you’re well informed.
1. Order Processing Time
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Standard Processing: Once you place an order, it typically takes us 1–2 business days to prepare and pack your customized mousepad. This ensures that every order is made to your specifications.
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High Volume Periods: During peak seasons (e.g., holidays, promotional sales), processing might take an additional day or two due to increased demand.
2. Shipping Time
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Standard Delivery: After processing, your order will be shipped and should arrive within 3–5 business days.
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Shipping Carrier: We use reliable national couriers for all deliveries. Delivery times may vary depending on the carrier and the destination.
3. Shipping Fee
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Flat Shipping Rate: We offer a fixed shipping fee of 35,000 VND on all orders. This applies to all locations nationwide, so there are no hidden costs.
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Free Shipping Promotion: On special occasions, we may offer free shipping for orders above a certain value. Please check our promotions page for updates.
4. Potential Delays
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Public Holidays & Weekends: Shipments may be delayed around public holidays or weekends. If your order is placed just before a holiday or weekend, please expect a slight delay in processing or delivery.
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Weather & Other Unforeseen Factors: Occasionally, adverse weather conditions or logistical issues (e.g., strikes, system outages) may affect delivery times. In these cases, we will notify you immediately and offer alternatives.
5. Tracking Your Order
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Order Updates: Once your order has shipped, you will receive a tracking number via email ([email protected]). This allows you to monitor your package’s progress in real-time.
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Delayed Packages: If your tracking information indicates that your package is delayed, feel free to contact us at [email protected] or call 0913209390, and we will assist you in resolving the issue.
6. Lost or Damaged Items
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Damaged Goods: If you receive a damaged or defective product, please contact us immediately at [email protected] or call 0913209390. We will assist with returns, replacements, or a refund as necessary.
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Lost Packages: If your order seems to be lost or undelivered after the estimated time frame, please reach out to us. We will work with the carrier to investigate and resolve the issue.
7. Remote Area Deliveries
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Longer Delivery Times: If your delivery address is in a remote area, shipping might take longer than usual. Our shipping partners may require additional time to deliver to such locations, sometimes extending delivery by a couple of days.
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Additional Charges: For certain remote locations, additional shipping fees may apply, which we will notify you about before processing your order.
8. Customer Support
If you have any questions about shipping or if something doesn’t seem right with your order, please don’t hesitate to contact us at [email protected] or call 0913209390. Our team is ready to assist you with any inquiries or concerns.
We appreciate your trust in lotchuot, and we will do our best to ensure that your customized mousepad arrives on time and in perfect condition.